AS
Allister S

1 reviews | Active since Mar 2015

03 Jul 2017, 14:14

This is pathetic!!!

<p>So I have been patient for yet another week, a repair that was only due to take a period of two weeks has now entered week four. I call Samsung ADH Menlyn situated inside of Menlyn Mall and they advise me the phone is in store and ready for collection. I then have to ask my manager to let me go and collect my phone, as the phone that I had previously borrowed could not be kept by me any longer.</p> <p>Making me miss a deadline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I head over to Samsung and receive that ****iest service ever, waiting in a long line. How can only one consultant be assisting so many customers???????????????????????????????????????????????????????????????</p> <p>When I finally get to sit down with a consultant, I give my details and low and freaking behold my phone is still not at the store for collection. Consultant didn’t even know left from right and this indicates that staff are just there because they have a freaking job FFS.</p> <p>Samsung I have not yet been contacted regarding the first complaint, now I am probably loading this complaint in vain but will do so every Monday going forward so that people know how bad the service is from your company. So much for even looking at getting the new S8!!!!!!!!!!!!! Because your service is from the very pits of hell......!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Not the sincerest customer, you guys suc****!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Jul 2017, 17:06
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA