AS
Allister S

1 reviews | Active since Mar 2015

04 Jul 2017, 16:50

This is getting old, worst service ever!!!!!!!!!!

<p>SAMSUNG IS BEYOND USELESS, NO ONE CAN ATTEND TO MY CALLS THE WAY I NEED THEM ATTENDED TO…I EVEN CALLED THE STORE DIRECTLY TO SPEAK TO THE MANAGER AND THE CONSULTANT TELLS ME NO, HE IS THE MANAGER(IM NOT STUPID GUYS) I HAVE A BROKEN PHONE STILL AND YOU TELLING ME YOU GOING TO CALL ME BACK WHAT A DAMN JOKE. CALL THE NATIONAL CALL CENTRE AND GUESS WHAT………………….MORE SHUNTING ME AROUND FROM ONE DEPARTMENT TO ANOTHER. GUYS I HAVE GROWN TIRED AND THIS NOW IS OFFICIALLY THE WORST SERVICE EVER FROM A SO CALLED WORLD LEADING BRAND THAT’S ARE ACTING LIKE ****S.</p> <p>SO WHERE TO FROM HERE??????IM MISSING BUSINESS CALLS AND THIS PHONE YOU LOANED ME WILL ONLY LOAD STUFF AFTER A FEW MINUTES SO **** THE SPEED OF THINGS!!!!!!!!!!!!!!!!!!!!!!!</p> <p>THE FUNNIEST THING I HEARD TODAY WAS, MY COMPLAINT WAS APPARENTLY LOGGED AT THE SAMSUNG HEAD OFFICE AND RESOLVED….WHAT A JOKE….YOU MUST HAVE RESOLVED GOLFING APPOINTMENT.</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Jul 2017, 19:01
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA