This is a joke

I wrote a review on the 28 January, to which Samsung responded with a reference number ********** 224. I wrote another review on 7 February and still NO attempt was made to contact me. I got another generic automated response with the reference number ********** 999. It's now 25 March and still no response. I'm getting so bored of writing reviews and receiving automated responses telling me it has been escalated to the voice of customer team (whatever that means). I'll only be back in the country on 10 July. It's 2018, there are many ways and means of contacting me. I want someone other than an automated response to contact me on **********