Third-World Customer Service in a Third-World Country

Samsung has a standard response to hello Peter reviews. The make it sound like they are making every effort to address the customer's complaints, while in the background, they phone you and tell the same position which brought us here in the first place. I am very disappointed with Samsung's handling of my case.

My family and I have supported Samsung products for over 20 years now. I was fortunate then that l never had to return a Samsung product and face this experience. Samsung is quite new in top loader washing machines. It is possible that they haven't mastered this one well as the complaints over their top loader washing machines is not only local in South Africa, there are complaints in the USA as well. Design flaws do happen occasionally in several manufacturing industries such car manufacturing, airplane manufacturing. But what is important is how those manufacturing companies handle customers complaints. Instead of being dismissive like what Samsung SA has done to me, it was important that they listened and carried out further investigations on their product. Samsung SA manager, just dismissed my complaint, saying that for as long their investigation didn't pick up any mechanical or electrical error, their machine is okay, and the case is closed. But my complaint had nothing to do with mechanical or electrical errors, my complaint was that their 13kg Samsung top loader machine is failing to wash the clothes clean. So, why close the case before even witnessing on whether or not the clothes do come out clean after the wash. I even have photographs of clothes before washing and after washing, with the best possible settings on their machine, which is super clean and intensive wash. Still clothes come out dirty, and I have photographs to prove my case, which Samsung are not even willing to look at! This is a brand new Samsung 13kg top loader washing machine spitting out Still dirty clothes after the wash cycle. I have never experienced this with my previous Whirlpool washing machine which I had for the last 7 years until it recently parked.