AM
Achal M

1 reviews | Active since Aug 2016

09 Jan 2021, 21:49

Third Repair in 6 weeks!

This is my second review! I sent my Galaxy buds for repairs twice in one week! I was told I cannot get a replacement as apparently they need to break once more and inconvenience me further! Lucky for me, they have broken again with the exact same issue they were sent with originally. In 6 weeks, this will be my 3rd repair! After a decade using Apple products I have never had a repair, 3 months swapping to Samsung and I am now on my third! Moral of the story, stick with a brand that works!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Jan 2021, 07:58
Official
Good Day Achal,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards 
Samsung ZA
NM