******* of items

Service Order nr: ********** 381 Appointment date: 26/7/2017

Sent my phone for a damage report to Samsung Rooderport, cnr 14th Avenue. They sent the quote through to me and I declined it. They advised me to come and get back my hand set. Went to their offices and found that it was closed. Called them why I was made a fool to be told to fetch my phone only to find that their offices have been closed. No communication that the offices will be shut down was sent to me.

Called the head office numerous times to find out whats going but I never got a straight answer. Started record the dates. Called on 11/12/2017 and again I was sent from pillar to post with no straight response. Called last week and spoke to Kenny and advised him of the unfair treatment and the financial inconvenience I have suffered as I am paying for the handset that I haven't been able to use for 6 months. He laughed and said to me "unfortunately nothing will be done for me. They will just send my phone as is and it doesn't matter what inconvenience I've gone through. Called the manager by the name of Chantelle but she's always busy and not returning my calls. Last call was gain made to then on 2/7/2018. I was advised that the matter will be forwarded to the Legal department to talk to me with regards to the loss I've had regarding the money I've been paying for the phone and still nothing has been done. I was again give the number 0 ********** (eleven numbers), and asked if this number is correct. Tshepi advised that its correct. Tshepi said that the phone was fixed, someone else said its not.

WHAT IS GOING ON WITH SAMSUNG - WHERE IS MY PHONE AND I NEED TO BE PAID BACK MY MY MONTHLY INSTALLMENTS FOR THE PHONE I HAVEN'T BEEN USE. SAMSUNG ARE ******* ******* *******

To date I am still waiting for my phone.