They offered, I accepted... Did they deliver? NO!

Item: Samsung South Africa
Rating: 1
Author: Jean P

The website is misleading customers about delivery dates. Once you purchase the date that is indicated as "Expect delivery by X" is also not the date on which you will receive your product. No tracking number provided, no courier details either. I took off from work for this.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

28 Feb 2024, 15:57

Good day Jean,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

SamsungZA

:^KK

Samsung South Africa's reply28 Feb 2024, 15:57

Official