MQ
Melissa Q
1 reviews | Active since Jan 2016
06 Jan 2016, 14:11
THEY NEVER ANSWER THEIR PHONE
Handed my S6 in for repair 12 December. I still have not had any feedback on the cost to repair my phone. I am constantly calling *** and nobody EVER answers. I managed to speak to somebody there the week of the 21st December who told me i may get a quote the following week. I have still not heard from them and still cannot get someone to answer that number. SHOCKING SERVICE!!
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Samsung South Africa's replyOfficial
06 Jan 2016, 15:02Hello MelissaQuinn,
This is to acknowledge receipt of your query.
Please be advised the query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your query.
Please be advised the query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply06 Jan 2016, 15:02
Official
Hello MelissaQuinn,
This is to acknowledge receipt of your query.
Please be advised the query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your query.
Please be advised the query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team