C.
Chante .
1 reviews | Active since Jun 2020
17 Nov 2021, 14:09
These promotions are a lie
After 2 years of going back and forth i still have not received my ear buds
I have even provided them with screenshots proving that their team confirmed my buds are with the courier and will be delivered in 2 weeks keep in mind this was 2 years ago
Only to be told now there is no tracking of my claim for the ear buds and I will not be receiving them
Not to mention how I've had to beg and plead for responses and assistance
Its so sad since that was the whole reason I bought my phone in the first place
I've used Samsung all my life and after all the stress their team has put me through the least they could have done is taken responsibility and sent me my ear buds
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Nov 2021, 14:38Good day Chante,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Nov 2021, 14:38
Official
Good day Chante,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
C.
Chante .'s updateReviewer Update
17 Nov 2021, 16:16This is the exact same response I received on my previous review
Please dont put me through the stress of having to send all information again for the 100th time
Unless Samsung is going to do the right thing and send me my ear buds i do not want to me contacted for apologies this experience has been traumatic enough
I should not be held responsible for the negligence of your staff who handled my inquiry
Please dont put me through the stress of having to send all information again for the 100th time
Unless Samsung is going to do the right thing and send me my ear buds i do not want to me contacted for apologies this experience has been traumatic enough
I should not be held responsible for the negligence of your staff who handled my inquiry
C.
Chante .'s update17 Nov 2021, 16:16
Reviewer Update
This is the exact same response I received on my previous review
Please dont put me through the stress of having to send all information again for the 100th time
Unless Samsung is going to do the right thing and send me my ear buds i do not want to me contacted for apologies this experience has been traumatic enough
I should not be held responsible for the negligence of your staff who handled my inquiry
Please dont put me through the stress of having to send all information again for the 100th time
Unless Samsung is going to do the right thing and send me my ear buds i do not want to me contacted for apologies this experience has been traumatic enough
I should not be held responsible for the negligence of your staff who handled my inquiry
C.
Chante .'s updateReviewer Update
19 Nov 2021, 11:46And so the sad wait begins its been 2 days and no one has reached out to me.
C.
Chante .'s update19 Nov 2021, 11:46
Reviewer Update
And so the sad wait begins its been 2 days and no one has reached out to me.