Theft at the samsung repair centres & bad attitude

on the month of October 2015, I sent my Samsung S4 for repairs at Samsung repairs at the Wedge. my phone was collected by a freind on the 03rd of November 2015. Upon receiving the phone, i realised that the battery was not swapped. i tried calling the store the sameday but could not get hold of the as it was after 17h30. i called them again on thursday, and a lady who answered the phone said there is nothing she can do and I must bring back the phone. she further said it is not possible for some one to swap the batteries as the take pictures of them upon receipt. i asked for the photos so that i can compare the serial numbers and she refused. <br> <br> i asked to speak to a manager and i was transferred to a lady after one minute of holding who introduced her self as the manger. This lady gave me bad attitude as she was already informed about my complaint. she latter transferred me to jack who also introduced him self as the manager. i asked Jack to assist me in this regard and he gave me the bad attitude and said I was told to bring the phone or else he cant help me. i told jack i stay in free State (300km) and it will cost me more that than R1000 to get to Gauteng, Not happy at all!