The Worst Service/Products Ever

On the 29/12/2024 I have logged a fault for my Samsung for 65" Q95T QLED 4K Flat Smart TV (2020) Model Number: QA65Q95TAKXXA Serial Number: 015C3FAR600002W which it's ONE CONNECT BOX suddenly failed to start up the tv motions and sound even after multiple troubleshooting was done. I was told the tech department will resume on the 6th of January 2025, their repair centre Boltech only came a week later which was 14/01/2025 because they've made a mistake to assign a branch,boksburg which did not operate nor render service in my area. Okay, the techs came with main board of the unit but to realize that what is faulty is the cable that connects/link the two boards inside the unit, which they confirmed it's a rare fault so they had to go back and order the unit. On the 17/01/2025 I received a feedback from Boltech to say that the Cable needed is not in parts list/system they use to order parts and that they'll also need to do further investigation on how the cable inside got short circuit so meanwhile, they will cancel on their side and rebook when Samsung has got back to them. I waited patiently for a week until I started following up but till this date, there is no direct explanation or feed I've received. I will be promised that Vone or Vughn who is handling my case will contact me back to give me feedback , the tv is still under 24 months warranty as it was purchased on the 23/06/2023. I spend not less than R100 on hold waiting for someone who promised the very first day to give me feedback but end up being told that he will callback and never did. The poor level of Samsung's communication on my case so far has been beyond, I don't not if they see it no need to keep posted but I really have a need for my TV. I never wanted to come here and write as I have been forever loyal customer of Samsung products.