The worst service provided and product

<p>I own a Samsung Galaxy S6 Edge. I cracked my phones screen and then contacted samsung in order to find out how it works to have to phone repaired as Samsung allows for 2 screens to be replaced. When I contacted samsung the first thing I was asked is the phone older than 12 months as you only qaulify for the first 12 months to have your phones screen to be repaired. When buying the phone nobody informs you that you only have 12months to claim for the screen or even when you ask where does it state it on the manual of the phone or the box they say it is your service providers responsibility to inform you regarding this. My whole family owns samsung and apparantly it is a big mistake as when it comes to help your customers they dont do anything. They just say there is nothing they can do and you should take it up with your service provider even thoug it is their product that you are using </p>