1 reviews | Active since Jan 2013
The worst service every and still no help.
I bought a washing machine, with 2 year guarantee en 20 year warranty on motor. The machine has packedup, water leaking every where. I have contaced Makro where I purchased it from (also going to review the very bad servive from them, with an extended warranty). I do not stay in one of the main centers. Now it is an issue to get somebody to come and fix it. We are going onto 9 business days now. With all the extra cists that I have to go about as not being able to use the machine. With 2 calls asking the same questions and still no response or help. Never in my life will I ever purcahes anything from Samsung again. The after service is pathetic, the machine is pathetic. Why give a guarantee if you can or will not honor it.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
I trusted my purchase, backed by the promise of reliable service and support.
I trusted my purchase, backed by the promise of reliable service and support.