THE WORST EXPERIENCE
I have two Samsung mobile devices on contract with my local telecommunications company and none of them can make calls. The latest device, that I got just 7 months ago, isn't even switching on. I sent it in for repairs at that same company, and got it back with a hole in the back. This is unacceptable!
I've been a loyal Samsung fan since the D500 mobiles were released, but recently I'm just disappointed with the reliability of the mobile devices. Perhaps it isn't Samsung, but when I got my device back from the repair shop, after I've already had 2 bad experiences prior to this one, I was equally as disgusted with Samsung as I was with the telecommunications company, because I'm paying for something that isn't even reliable to begin with.
Unacceptable!
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
