1 reviews | Active since Oct 2016

01 Feb 2018, 05:19

THE WORST EXPERIENCE

I have two Samsung mobile devices on contract with my local telecommunications company and none of them can make calls. The latest device, that I got just 7 months ago, isn't even switching on. I sent it in for repairs at that same company, and got it back with a hole in the back. This is unacceptable!

I've been a loyal Samsung fan since the D500 mobiles were released, but recently I'm just disappointed with the reliability of the mobile devices. Perhaps it isn't Samsung, but when I got my device back from the repair shop, after I've already had 2 bad experiences prior to this one, I was equally as disgusted with Samsung as I was with the telecommunications company, because I'm paying for something that isn't even reliable to begin with.

Unacceptable!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Feb 2018, 10:42
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA