The worst customer service from Samsung!

I've always supported the Samsung brand for its good quality. Fridges, microwave, cellphones, tv's etc. But after the terrible customer service I received today made me rethink my decision of the brand as a whole. For a simple query as to the size of ***** the TV needs to mount it to wall, I was put from person to person, and to call 4 different places and then I was transferred internally 5 or 6 more times and was even told that maybe I would need to buy every size ***** to figure out which one would fit! It's absolutely ridiculous and unacceptable!!!