JB
Johan B
1 reviews | Active since Apr 2019
25 Mar 2021, 15:28
The worst customer service
The worst customer service experience I ever had to deal with is with Samsung SA customer service. experience I ever had to deal with is with Samsung SA customer service. I logged a complain 03/02/2021 that my TV still under warantee, the screen just went black. Samsung agreed to exchange my tv 10/02/2021 and send me the Exchange transaction number : ***. From then it is now 6 weeks later, I phoned Samsung customer service twice a week, and a call takes up to 30min a time, with no awnsers. Every time that I phone they said they will let me know in 48hrs, until today they have never returned one of my calls. I payed for a tv that I can not use, only empty promises!!!!!
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Replies (4)
Samsung South Africa's replyOfficial
25 Mar 2021, 15:35Good day, Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply25 Mar 2021, 15:35
Official
Good day, Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
JB
Johan B's updateReviewer Update
01 Apr 2021, 13:44That is all I hear from Samsung " We Apologize / currenly investigating'' for 8 weeks now!!!!
But nothing still have been done!!!!!!!!!!!
But nothing still have been done!!!!!!!!!!!
JB
Johan B's update01 Apr 2021, 13:44
Reviewer Update
That is all I hear from Samsung " We Apologize / currenly investigating'' for 8 weeks now!!!!
But nothing still have been done!!!!!!!!!!!
But nothing still have been done!!!!!!!!!!!
JB
Johan B's updateReviewer Update
08 Apr 2021, 10:08Still nothing !!!!!!!!!!!!!!!!
JB
Johan B's update08 Apr 2021, 10:08
Reviewer Update
Still nothing !!!!!!!!!!!!!!!!
JB
Johan B's updateReviewer Update
15 Apr 2021, 11:52Still no service from Samsung!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JB
Johan B's update15 Apr 2021, 11:52
Reviewer Update
Still no service from Samsung!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!