The WORST CUSTOMER CARE CENTRE!!!!! SAMSUNG SMART CARE CENTRE CONSTANTIAPARK-THE NAME MUST BE CHANGED !!!!

<p>My SAMSUNG NOTE 5 cellphone went into repairs on the 14th March 2017. Upto 10 days is what they promise as a turnaround time. Having not heard any feedback from SAMSUNG; I called on them on the 7th April 2017 (Friday) asa a follwo-up ans I was pleasantly told that my phone is fixed and ready for collection. On monday thye 10th April I surprisingly received an email from SAMSUNG informing that my phone cannot be fixed due to the phone being blocked and reported ****** (this after the friday info that the phone was long fixed and ready for collection). I was then advised to contact my service provider (TELKOM) to ask them to unblock the phone for it to be fixed. TELKOM advised that there is no such to which I resend correspondence with TELKOM to SAMSUNG on the same day monday the 10th April 2017. Today the 13th April 2017 I once again had to call SAMSUNG to follow-up on the status of the case. To my surprise I am still being told the phone is blocked despite the communication sent to them from my service provider. I must say this is the second time I have a runaround with SAMSUNG SMARTCARE CENTRE!!!!! Even now noone knows what to do....</p>