The worst company, the worst Store, the worst staff and the worst product

I am in utter shock at the service that I have received from Samsung South Africa and from the Samsung Menlyn Store….. I have never in my whole life received such bad service and been treated so badly.

A Very Rude and arrogant agent in the Menlyn store named Goodwill (the reason that I and Samsung is in this mess) is the worst person to deal with. Not only does he lie to customers but then has the audasity to still talk to the irate customer (that he caused) with an rude and down right disgusting attitude. Is this the type of people that you have working there… HONESTLY

Then the Store manager Ralph (Who is NEVER in the store) is so quick to say that he will handle my case and call me personally, just forgets about you.. why … because it easy to just pass the bug.

Samsung has messed up my life and my job… DOES that MAKE YOU HAPPY. Can you just explain to me HOW IN YOUR RIGHT MIND just decide to not back up a phone before it is sent to be fixed, even though the customer asked you 6 times 6 TIMES to back it up before anything is done… then you still come and try make up stories. (Goodwills story has changed more then 2 times already)

He (Goodwill) promised me 6 times that the phone will be backed up before anything is done. 1. The tec guy said there was never a request to have the phone backed up… (WHAT THE ****)… if you are so smart to be in TEC how do you not know to back up a phone 2. That Goodwill said we never requested it????????? After I reminded him that he PROMISED ME 6 times will be backed up … OOOPPPPSSS sorry the system lost the back up.

HOW ARE YOU GOING TO FIX THIS….. I expect a full resolution and for this matter to be fixed and I expect compensation for the Mess up you have caused to my life and my job