JM
Jonathan M
1 reviews | Active since Feb 2013
07 Nov 2023, 13:07
The worst after service you can find
I have received the worst service from samsung .. How eronic you design phones but dont equip your people to answer it.
I've bought a Samsung washing machine, November 2022. Unpacked it out of its box , October 2023.
Reported a fault, after using the washing machine 3 times ..
Logging the fault with Samsung itself, and Digital experience, and yet my brand new washing machine is just standing there.
No service center can answer my call to find out if any technician will be coming out to have my brand new machine fixed. As no one wants to replace the machine..
So maybe an email to this institution, could help
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Samsung South Africa's replyOfficial
07 Nov 2023, 13:08Good day Jonathan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply07 Nov 2023, 13:08
Official
Good day Jonathan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM