The worse Service ever from Samsung as a company at large.

Hi I am Mr. DAJ Paulo, I am very disappointed by the service that Samsung Electronics and the Canal Walk Service Center are giving me.

To start with, I handed in my phone at Samsung Service Center, on the following grounds. My phone charger adapter (charger Head) was not working. While I was there I informed the Lady Faika that there is nothing wrong with my phone (Samsung Note 10 plus) and I don't want to leave it behind and she told me that the phone has to stay behind because that's company policy. I than left the phone after she inspected the phone and and removed the smart pen and handed the box plus the smart pen back to me and said the phone will be ready within 5 to 7 working days. After 5 days I received a quotation stating that I must authorize a R5727.00 job. I than enquired with the Service Center as to why must I pay that amount for only a charger head. The very same Lady Faika answered the call and told me she will find out and she returned by saying that the phone was dropped, I than asked her is she speaking about the Note 10 plus that I handed in. She said sorry sir I will go back and find out what's really happening, she than returned and told me it's not because of the drop it's the charging port that is not working and needed to be replaced. That I asked her if I brought a phone that was off or did I bring a phone that was at 96% battery life. Than she rudely told me " just tell me when are you coming to fetch the phone". I was very disappointed and immediately called their Head Quarter Samsung Electronics and reported that and that was There weeks ago from today. The Lady that answered assured me that she will escalate the matter high up and find a solution, but nothing happened. I kept on pursuing the matter and have acquired a couple of reference numbers. I than returned to the Service Center and I got to see the damage and we than referred to the paper work and it was confirmed that the phone was handed in, in a very perfect condition, and the Service Center assured me to resolve the matter in the next week. I than informed the Service Center that I will be back this pass Monday and collect a brand new phone. I than left and awaited feedback just not to have any following. I called the Service Center on Monday coming to see that I could not make it to go to the store and enquire more on the progress on them resolving the matter and they never actually did anything to resolve the matter. I than requested to speak to the manager and the vary same Lady Faika answered the call and told me that the manager is in a meeting and will inform him as such and he will get back to me. Nothing come from that. Than on Wednesday Mrs/Miss Beauty called me to let me know that the matter was escalated to her and she will look into it and get back to me in due time. I told her ma'am it does look like they understand my situation that my phone is a study platform for my online studies and also my online network marking platform as other income solution. I than told her that the email process that they are using is not working and I need my phone by Monday for me to write and assessment online. Today I called him the Service Center after one month after handing in my phone the Service Center manager Mr Davids and he informed me that Faika never informed him of my call and he will find out and get back to me at 10 O'clock and I than called Samsung Electronics and spoke to Felicia to get feedback as to how for the SA Samsung Head Quarter Samsung Electronics has progressed with the matter and she told me that Mrs/Miss Beauty is still busy with this matter. So that means I won't be getting my phone and I won't be writing my Exam and that means to mean that the clients wellbeing is of very less importance and the client gets punished for the error executed by a Service Center agent. I am very disappointed and very disgusted with the way Samsung as a company at large is treating me as a client. So for that I want Samsung to reimburse me with a new phone by Today 10 July 2020.