SdJ
Sunè de Jager
1 reviews | Active since Sept 2017
16 Mar 2021, 08:40
The worse customer service EVER. Falsely advertising!!!!
I upgraded to the new S21 on the 6th of Feb 2021, because they advertised that you received all kinds of free gifts, Galaxy buds included. Subscribed to the Samsung app, submitted everything. Got my email approving that delivery will take place within 14 days. Phoned them after the 14days. No my claim was rejected. I should send this and this prove to these two emails. Did that. NO REPLY whatsoever. It's the 16th of March today. Still no assistance received. Did I buy a device under a falsely advertised promotion.... I would expect this service from anyone other than Samsung...
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Samsung South Africa's replyOfficial
16 Mar 2021, 08:52 Good morning Sunè,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply16 Mar 2021, 08:52
Official
Good morning Sunè,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS