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christine.duvenage christine.duvenage

1 reviews | Active since Aug 2016

28 Aug 2016, 01:59

The suicidal S6 charger

<p>To much joy I got myself a S6 last year December. Absolutely loved the phone.</p> <p>BUT the charge only lasted 5 months...as soon as you plug it in it overheated and then one day committed suicide and went completely dead.</p> <p>I went to my service provider (Telkom) and was told the charger is not covered under the guarantee. Which I find ridiculous as the fine can't work without it's charger... I was told to buy a new one for R500 and am utterly disgusted. The charger in an intricate part of the phone, the phone cannot work if it can't be charged...silly thought I know, but none less true. </p> <p>For the amount I spent on getting an S6 I certainly assumed that it would be covered.</p> <p>So now I beg Samsung (who I've worked for many moons ago) to please supply me with a new charger. </p> <p>Samsung has exceptionally high quality products and services and that's why I bought the S6. But to hear that the charger is not covered??? How am I suppose to use the phone when I can't charge it????</p> <p>Your urgent attention will be highly appreciated. I am medically unfit and earn a small state pension. I cannot afford to buy a new charger which should be under guarantee as well.</p> <p>I live in Centurion, Pretoria. </p> <p>Please can I just get a new charger?</p> <p>(Begging tearfully)</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Aug 2016, 13:20
Official

Hi Christine

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 146.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team