1 reviews | Active since Aug 2016
The suicidal S6 charger
<p>To much joy I got myself a S6 last year December. Absolutely loved the phone.</p> <p>BUT the charge only lasted 5 months...as soon as you plug it in it overheated and then one day committed suicide and went completely dead.</p> <p>I went to my service provider (Telkom) and was told the charger is not covered under the guarantee. Which I find ridiculous as the fine can't work without it's charger... I was told to buy a new one for R500 and am utterly disgusted. The charger in an intricate part of the phone, the phone cannot work if it can't be charged...silly thought I know, but none less true. </p> <p>For the amount I spent on getting an S6 I certainly assumed that it would be covered.</p> <p>So now I beg Samsung (who I've worked for many moons ago) to please supply me with a new charger. </p> <p>Samsung has exceptionally high quality products and services and that's why I bought the S6. But to hear that the charger is not covered??? How am I suppose to use the phone when I can't charge it????</p> <p>Your urgent attention will be highly appreciated. I am medically unfit and earn a small state pension. I cannot afford to buy a new charger which should be under guarantee as well.</p> <p>I live in Centurion, Pretoria. </p> <p>Please can I just get a new charger?</p> <p>(Begging tearfully)</p>
Hi Christine
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 146.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Christine
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 146.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
