LR
Louis R

1 reviews | Active since Jul 2011

22 Mar 2016, 14:03

The Samsung \Smart\" TV is anything but! "

I have purchased a 55JU600 UHD \Smart\" TV on the 19th of February for R15 000.00 from Game.<br> In the time that I have had to use the TV (excluding two weeks on honeymoon) the TV has proved to be all sorts of things BUT smart.<br> To start off with, Samsung never mentioned that the TV needs to be within 3meter range of my wireless router (my friend bought an LG smart TV and LG was nice enough to include a range extender) which resulted in me buying a range extender which set me back a further R1000.00<br> Then came the connection issues, nearly each time after the TV has been switched off for a while then it suddenly does not connect to my wireless connection anymore(all other devices does, XBOX, Phones, tablets etc) so its most certainly not an ISP / connection issue.<br> Then there is the software update issue. Current software is v1101, I have downloaded v1442 from Samsung site, it refuses to update the software via usb, then I`ve tried via wireless connection, it checks for upgrades and then tells me that \"there are no updates available\" which is BS!<br> Now since Sunday there is the USB content issue. Previously it has played the content on my Transcend HDD as well as USB flash drives, now "

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Mar 2016, 16:57
Official
Hello vrooyelohp,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.


Herewith your reference number: ***

Kind Regards

Samsung SA