The Samsung Joke

I purchased the new Galaxy Gear S watch i have had it for a couple of months and the clip on the battery charging has worn away i mean that it is micro millimeters thin anyhow i than took it to eastgate store for repair only to be told they are not a service center i need to take it to Dions Wired they are a designated service so being a bit proactive having been down this road before i asked them first to call Dions the response they dont know. After that fiasco he said there was another service agent in edenvale we than called i spoke to person called Chris who than told me to send a photo mms to him of the said part that was the end of that the so called service guy in edenvale never answered his phone after that last resort called customer care this is the best so Far they told me to contact there service centers other than that no help .ALL i want to know is this company a joke instead of having a joke for a costomer call centre spend the money on after sales service