TH
Tanya H
1 reviews | Active since Oct 2015
02 Oct 2015, 12:14
The phone is constantly busy for 2 days now
I send my phone in for repairs 6 weeks ago, and I have been trying to contact Samsung to hear if it is possible to come and pick up my phone. The phone just keeps on ringing and ringing and also then is constanly busy again now for 2 days!! This is unacceptable. I live 100km away and who is going to cover my petrol expenses to go and check if my phone may be there
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Replies (1)
Samsung South Africa's replyOfficial
02 Oct 2015, 14:17Hello Tanya23Hugo,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Kind regards
Samsung SA
Samsung South Africa's reply02 Oct 2015, 14:17
Official
Hello Tanya23Hugo,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
Kind regards
Samsung SA