The pain is unbearable due Samsung Rivonia

I regret buying Samsung brand,im still with no phone.This matter started April up to date they are still failing me,on the 20th it will be 2 weeks my phone with them & the saddest part im not getting update from them,they dnt care i believe its kept somewhere because i have became a nuisance to them.My phone is still under warranty but they cant give me a new phone,i struggle wereas i bought a phone,i hate Samsung with passion.I regret the day i bought that phone.