CN
Cobus N

1 reviews | Active since Aug 2011

09 Aug 2017, 07:12

The most useless handset ever

<p>As a Cell C subscriber (soon to be ex Cell C subscriber) I recently upgraded my handset. As I was happy with my previous handset I once again opted for a Samsung phone, this time a Galaxy Grand Prime+ 8GB. As mobile operators are prone to do, the ill-informed Cell C consultant did not inform me that the phone comes preloaded with a million useless apps, most notably memory hungry Miscrosoft apps that most users will never use on a smart phone. In effect the phone's 8 GB storage is basically full when you take it out of the box. You cannot uninstall any of the apps, and if you do not disablel them they keep on updating, resulting in huge data costs. Apart from the storage issue, the phone's battery is playing up after just three months, going from 100% to less than 20% within 12 hours, even with minimal usage. I am now stuck with a useless, poor quality phone and will definitely not consider any Samsung phone in the future.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply10 Aug 2017, 11:04
Official

Dear Valued client,


This is to acknowledge receipt of your complaint.

Please be advised your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

CN
Cobus N's update11 Aug 2017, 11:58
Reviewer Update

The worst customer service ever. Sorry you were conned into accepting an inferior handset preloaded with a whole load of MS ****. Sorry to hear your battery is playing up after 3 months. Oh, you live in Knysna, sorry can't help you. And, it is no use escalating your complaint. I will never again touch ANY Samsung product.