The HORROR of a Samsung appliance

We bought a brand new top of the range Samsung Washer/Drier combo in 2015. For 10 months everything is hunky dory. Then the fancy schmancy appliance develops an odd quirk, a bit of a sadistic tendency to tear clothes. Is it too much to ask that your laundry comes out clean and undamaged? Call Samsung, log a call, tech comes out, fixes it. Life goes on. 4 months later, anger issues reappear, the fabric of our lives and our clothes is torn asunder. Call Samsung, log a call, tech comes out, fixes it. Life goes on. Blissfully, for half a year. Winter brings another bout of Jack the Ripper slayings, sorry did you not want gaping holes in your favourite fluffy pajamas? It's ok I say, rocking myself gently back and forth, covered in a (now) tattered blankie, it's still under warranty, they'll fix it, it will all be ok. Call Samsung, log a call, takes 2 months this time for a tech to come out, maybe they've been warned about the hacker in our home. They soothe the savage beast. A mere 3 months later, our dreams and clothes are ripped apart again. The washer that gnashes is no longer under warranty. Sorry for you. Samsung offers us depreciation. Which is a fancy way of saying if we pay them more money, they will take back Jack and gift us a new non non-violent replacement. Um, ok. Guess it's better than living with a ****er in your kitchen. What about compensation for the clothes that went to the great washing line in the sky? Now here's the kicker, generous ol' Samsung will, out of the goodness of their corporate heart, submit a claim to OUR insurance for us. Well gosh golly darn, that ain't good enough. Moral of the story: Samsung washing machines SUCK (your clothes into the drain and rip them to pieces) and their service ain't so grand either...