the complete opposite of customer care

<p>I had taken my phone, still under warranty, to the Samsung Smart Care service center. I was told there would be no charge to fix it as it was still under warranty. 2 days later i received a quote for over R3000 to fix the phone. I tried emailing the person that sent me the quote but no response. i tried for 2 days to contact the number provided on the quote but no answer. i called Samsung Head Office over 5 times but every number they directed me to did not work or there was no answer. my phone is still at Samsung Smart Care in Weltevreden Park Roodepoort. I am going to collect it today and hopefully speak to someone who cares about customer care or running a business </p>