The best customer service I have received in ages

Over a period of 8 working days, I phoned Vodacoms call center to try and get a copy of my invoice with an IMEI number of my phone as the screen had cracked and it was still under warranty. <br> <br> As I know that doing anything through Vodacom's service center takes weeks, I wanted to get this information so that I could take the phone directly to Samsung who would have fixed the phone on the spot.<br> <br> Numerous calls, reference numbers and emails containing the wrong documents later, not to mention losing my temper due to incompetence, I must admit that I gave up. I never did receive the Proof of Purchase with the IMEI number as far as I know.<br> <br> Instead, I just walked into the Samsung Customer Care Center in Cape Town hoping that i would get some kind of help. No hassles, they were unbelievably helpful, polite an efficient. They took the phone and I had it back the next day! They even found problems that I wasn't aware of and fixed those. They basically gave me back a new phone!<br> <br> Samsung, Thank you for the superb service! You have a customer for life if you keep this up and I will be singing your praises to anyone who will listen.<br> <br> Special thanks to Holly, Chris and Taafiq! Outstanding!!!