BW
Brett W

1 reviews | Active since Nov 2017

19 Apr 2024, 08:22

The absolute worst quality appliances, its like throwing money away.

Samsung is complete and utter ******* quality.

In the last 10 years.

Samsung Dishwasher (R6k), replaced under warranty as parts weren't available for the one we had, we had to pay in - new machine packaged up 5 years later, replaced with a Bosch which has worked without issue since.

Top of the range Samsung LCD TV (R20k) - packed up 2 weeks after the warranty ended, Samsung SA weren't interested, a 3rd party got involved (who knew the South Korea CEO) and the screen was replaced under warranty. The replacement screen has had to be repaired twice, last time was last year - and is now EOL, next time it makes up we'll buy something esle.

in 2017 we bought a top of the range front loader combo washer/dryer (R18k) - it has been repaired FIVE times under warranty since then, each time out of service for weeks while they wait for parts. One of the first repairs was a rusted element. HOW DOES THE PART RESPONSIBLE FOR HEATING WATER RUST? The machine has now once again packed up, and will be replaced with a non-Samsung appliance.

2017 we also bought top loader for bigger loads (R6k), had to be repaired twice under warranty - same machine has also packed up - flooding the garage.

These appliances will all be replaced with non-Samsung appliances, we will not touch Samsung again.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply19 Apr 2024, 08:24
Official
Good day Brett
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
:^NM 
BW
Brett W's update25 Apr 2024, 15:28
Reviewer Update
Just because of this review, Samsung have now taken my details from hellopeter and added me to their mailing lists - without my permission.

Absolutely shocking company.