1 reviews | Active since Nov 2016
THANKS FOR YOUR MONEY
<p>MTN do not honour their cash and warranty agreements and 2 Months later I am still without a phone after handing in my phone for repairs. Phone barely worked for 6 months and R13500.00 later I am still without a phone. We are now tired of phoning the contact centre as no one is interested in your problem. </p> <p>They know you dont have a contract with MTN and your phone was a cash deal. So now why should they get involved as the phone was purchased from MTN. </p> <p>We were told by MTN to take the phone to a Samsung appointed workshop to repair our phone. They could not and Samsung decided to replace the phone. They replaced the phone but with a Pink Gold coloured phone which was not our original colour phone. We rejected the phone and did not take delivery of the phone.</p> <p>Now everything is dead quite and no attempt is made by anybody to solve this matter.</p> <p>We are without a phone now for more than 2 months and our business has suffered financially.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
Even though Samsung has responded with a reference number they remain quiet as they are fully aware that they and MTN have our money and why should they resolve the matter. They are forcing us to take legal action at great expense to ourselves even though they are wrong by not fullfilling their after sales and agreement obligations.
We place this on record publically for all consumers of Samsung and MTN to take heed of this warning as this is clearly steering into an ********* and illegitimate direction.
We have now finally decided to demand our money back and cut all ties with Samsung.
Even though Samsung has responded with a reference number they remain quiet as they are fully aware that they and MTN have our money and why should they resolve the matter. They are forcing us to take legal action at great expense to ourselves even though they are wrong by not fullfilling their after sales and agreement obligations.
We place this on record publically for all consumers of Samsung and MTN to take heed of this warning as this is clearly steering into an ********* and illegitimate direction.
We have now finally decided to demand our money back and cut all ties with Samsung.
