THANK YOU SAMSUNG - THANK YOU TAARIQ

I recently had a terrible experience when the motherboard of my Samsung S3 mini needed replacing. Despite being under warranty, Samsung could not assist me as my copy of my contract was 'faded' and did not have all the required information. I was sent an invoice by Refilwe who I tried contacting to no avail. After a week of fighting with Telkom Mobile and trying to get help from Samsung - I eventually went into the service centre. My experience with Samsung prior to this had left a bitter taste in my mouth. However Taariq quickly changed my experience to a positive one as he did not give up. He tried calling Telkom Mobile and even went as far as to take a photo of my receipt. This is an amazing employee and his diligence and customer service id exceptional as well as his ability to really try and assist - instead of just saying NO as was the attitude of his colleagues ... He should be an example of customer service to the rest of Samsung. Thanks again Taariq - it's nice knowing that Samsung has such staff.