Thank you Samsung

Date: 09 Sept 2018 Place: Colonnade Centre We went to the Colonnade centre because a cell phone was freezing up and we could not get it going again. The first cell outlet in the centre said it would take one month to six weeks for the phone to be fixed (Why????? Especially in this advanced time of technology???) But mentioned that we could take the phone to the Samsung shop in the centre for them to fix, which would take roughly a week. This we did, but Samsung needed proof of purchase, which neither of the Cell outlets in question could, or wanted to supply. So, we were snookered. Either hand the phone in at the supplier where we upgraded and wait for up to six weeks to get it fixed, or go searching for proof of payment at home before we hand the phone in at Samsung. Arriving back at Samsung 20 minutes later to fetch the phone, we were informed that it was fixed and good for use. The software just had to be reloaded. Thank you, Samsung. This is really special from you!!!!! So, I then bought a new phone at Samsung instead of going for the upgrade at the supplier and I will possibly go to Cell C or MTN for a sim. This is not my primary account, but I surely do not want to deal with people who clearly are not interested to render a service. O, I forgot, they were very keen to handle the upgrade side of my concerns, but not the service part of it. My experience with Samsung Colonnade to date was positive, helpful and friendly. In this case, they could have handed the phone back without doing anything to fix it and nobody would have been upset, but they helped where the real supplier did not care. Thank you again Samsung. Service like this is the reason why I had every Galaxy phone since its inception and also a high percentage of your other products.