MB
Melissa B

1 reviews | Active since Mar 2009

22 Jul 2015, 10:35

Thank you for the excellent service

I would just like to thank Samsung ADH for the excellent service I received when my Galaxy s5 screen shattered. I registered for ADH premium never thinking I would need it because I am extremely careful, but my s5 had a really bad fall.<br> <br> The call centre is the best I have dealt with. I have not waited on the line once when calling for assistance and the call centre agents have all been friendly, professional and extremely helpful every time. I was also so grateful for the loan device which I used while my phone was being repaired.<br> <br> I was also beyond impressed when Samsung used my second ADH claim to replace my phone's motherboard which they informed me was also damaged in the fall. <br> <br> Thank you again for such excellent service, all free of charge because I registered for ADH premium. My phone was returned yesterday in exchange for the loan device and is as good as new.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jul 2015, 11:40
Official
Hello melissab,

Thank you for your encouraging message.

At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Samsung SA