Thank you for buying Samsung ... and wasting your hard earned money

The staff always end their calls, " thank you for buying Samsung" but after they have your money there is no sense of customer care care responsibility. I purchased a Samsung gas/electric stove last year and is still under warrantee, so when the element stopped heating up i contacted them. Their booklet that comes with the oven, list a possible issue could be a blown fuse but not further details on where or how to check this. Not wanting to open up unnecessary areas and possibly void the warrantee i decided to call Samsung. The call center personnel seem very polite and helpful, but that is where everything stops. I lodged the issue and received a reference no. being informed i will be contacted within the next 4 days by their assigned service center. Two days later i received a call, but this was not service centre, it was customer care to enquire if we had been contacted. I informed them it was my first and only call from Samsung since i lodged the issue. The lady informed that they reported trying to get hold of me but no-one was answering the calls. I had probably received and answered about 10 spam calls during this period while waiting for the call. Eventually on day 4 we got a call from the Klerksdorp Service center and the guys came out to the house. They were probably not more than 5 minutes at the house, turning on the oven seeing the element doesn't warm up, even the oven light doesn't light up. They took pictures and a video and were off on their way saying they will report the issue and will get back to us. They didn't even open the stove to check if the issue was a blown fuse. A week went past with no follow up, so i called Samsung again. Again very polite and respectful i was informed that they will follow up with the service center and that they will insist the service center contact me by the end of the day. It came and went, no call. A day later Samsung contact me and inform me that the report states the oven installation is incomplete and that the problem occurred during load shedding which is not covered under warrantee. Heck please, firstly they could not state what was incomplete about the installation- this oven has been operational for almost a year with no issues. Then our country is constantly in various stages of load shedding and has been for the past numerous years. Just because the oven work the day before and now after two stages of load shedding it does not work, does not necessarily mean that it was damaged by load shedding. If that is the case, then no electrical appliance has any type of warrantee. The oven wasn't in use when a load shedding cycle started and left on for the two or four hours of load shedding and then had the issue. A possible simple blown fuse that could be replaced within 5 minutes, has now lead to three weeks of stove down time with still no solution. Thank you, I WILL NOT BE BUYING SAMSUNG AGAIN.