LM
Llewellyn M

1 reviews | Active since Jul 2019

15 Mar 2023, 11:01

TERRIBLE WASHING MACHINE WD70TA046BX!!!! KEEPS FLOODING X 3 TIMES

Samsung Front Loader WD70TA046BX/FA Serial Number: 0W7G5ADRB00759Y

This machine has been reported Three times, and has had a warranty repair three times, September 2022, February 2023, and today we ha to re-report this machine, as the door starts leaking from the bottom and then bursts open.

I have accepted the fact that the first time may have been a fault, but now on time two and three, and now occurring in March again ( Today) i am now tired of having this machine break down! I need a resolution on this, as this is the worst machine we have ever bought, and we are now starting to experience damage to wood and flooring within the house from all the water!

Previous service agents have blamed that there is a bad design on the water measure, or on us that we overfill, however this is not the case is I monitor the use of this machine.

I need a decent explanation of what is going on, and i need this problem to stop. U still have a top loader form LG which i have had for 13 years, and this is still going strong, why does my first Samsung purchase end in disaster, and floods my house.

I am very irate on this current issue, and would appreciate an answer as soon as humanly possible to this problem.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Mar 2023, 11:03
Official
Good day Llewellyn
 
 Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
 
 We have noted your concerns and we are currently investigating the matter further. 
 
 Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 ^NM