Terrible Warranty Service -- Washing Machine only 3 months old has to be repaired

I recently bought one of their high end washing machines thinking I was getting a better product paying more money.

However, after only 3 months the drainage pump broke.

I called their terrible warranty service centre and they took 4 days to send a repairman out. Then when he sees the problem he says he'll back "in a few days". So it'll basically be a week before I have a working washing machine.

So unhappy. I wish I had bought a Defy instead. Paying more obviously didn't result in a better product or experience.