terrible terrible terrible

<p>my brand new samsung dropped and cracked and is basically not nice to use right now. i have samsung mobile care which i paid R1300 for which gives me 2 "free" screen repairs in 24 months. </p> <p>problem is the only people doing this in my area is a company called Regenersis (SA) ********** 800 THEY NEVER ANSWER THE PHONE, NO MATTER HOW MANY TIMES YOU TRY. Eventually they do answer but then they cut you off and you have to call again and again and again until pray they do answer. Eventually i got ahold of them and dropped my phone off, hoping itll take a day , or 2 max to replace. Then the no answer story starts again. I eventually got ahold of the manager Bradley who assured me that by Monday he would call me around 9am he aslo said the parts had arrived but i would only get he device on Monday (this was on friday). Today is Monday, i waited till after 10am for Bradley but assumed he is busy. I decided to call again and again and again, eventually i got ahold of a very helpful lady named Bash who now says i must pay something and that i wasnt quoted and i shouldve been quoted. She then said the parts are not there, but i said i was told by Bradley that the parts are there......this is such a disaster all i want is my cellphone repaired....WILLL NEVER USE THESE GUYS AGAIN</p>