Terrible Service with no response

<p>I took 2 of my Samsung S7 edge phined for the screen replacements at Samsung Constantia Kloof on Monday. The consultant informed me that it would take 4-5 working days for the repairs. I called on Tuesday to ask if I could speak to one of the managers as I wanted to know if they could speed the process as I dont live near the Samsung Centre and was going to be in the area on Thursday. I was given email addresses 2 different managers which I sent the mails to. I called on Wednesday to find out the status of the repair and if I could speak to the manager that the email was sent to. I was told that the manager does not take calls as he is busy with client services. The consulatant told me that she will send through a message to the manager asking him to reply to my email. I waited for 4 hours and has no response, thereafter I sent another email asking if there was any feedback but no response. I have proof that the manager read my 1st mail as I requested a read receipt. I was told by the consultant that it has not been assessed by a technician as yet. I was the 1st client on Monday morning which makes it already 3 days since the device was booked in, furthermore I was told that after the asses*****t done the parts will still have to be ordered which would take a total of 7-8 working days for the repairs. I can not believe that managers heading departments can not reply to clients requests and treat clients as if they just dont exist.</p>