JL
JJ L

1 reviews | Active since Feb 2016

11 May 2016, 10:40

Terrible service support

<p style="margin: 0cm; margin-bottom: .0001pt;"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;"> I have a Galaxy tab 4 that s****ed giving problems. The screen s****ed flickering and then it goes into a res**** loop. I took the device to the Samsung repair shop. After a week a got the device back and the repair instruction said that the hardware was re-aligned. After a week I had the same problem again. Again I send the device in for repair. This time I received the device back after 3 weeks and again with the same repair instruction. Then after 1 day I had the same problem again. Again the device had to be send in. Now it is more than 3 weeks and I have not received any information on when I will receive my device. I'm without the device for almost 3 months now. I tried to phone them but they don't answer.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;"> </span></p> <p> </p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">I think I will change brand if this is the kind of service I will get from Samsung.</span></p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply11 May 2016, 11:57
Official

Hi Mohammed,

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalate to our Voice of customer team under ref number ;***

A senior customer service executive will contact you further discussions on this matter.

Regards,

Samsung Team.

JL
JJ L's update11 May 2016, 12:05
Reviewer Update
Hi, I don't know where you get the name "Mohammed" from. My name is not Mohammed.