1 reviews | Active since Feb 2016
Terrible service support
<p style="margin: 0cm; margin-bottom: .0001pt;"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;"> I have a Galaxy tab 4 that s****ed giving problems. The screen s****ed flickering and then it goes into a res**** loop. I took the device to the Samsung repair shop. After a week a got the device back and the repair instruction said that the hardware was re-aligned. After a week I had the same problem again. Again I send the device in for repair. This time I received the device back after 3 weeks and again with the same repair instruction. Then after 1 day I had the same problem again. Again the device had to be send in. Now it is more than 3 weeks and I have not received any information on when I will receive my device. I'm without the device for almost 3 months now. I tried to phone them but they don't answer.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #555555;"> </span></p> <p> </p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">I think I will change brand if this is the kind of service I will get from Samsung.</span></p>
Hi Mohammed,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalate to our Voice of customer team under ref number ;***
A senior customer service executive will contact you further discussions on this matter.
Regards,
Samsung Team.
Hi Mohammed,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalate to our Voice of customer team under ref number ;***
A senior customer service executive will contact you further discussions on this matter.
Regards,
Samsung Team.
