Terrible Service - Samsung South Africa / Liptronics

I would actually like to give a zero if possible. Samsung South Africa put us in contact with this company as my mom has an issue with her fridge. These guys are quick to come out and take your callout fee, charge you R1000 for parts, and the fridge is still not in working order. Both the technician, and the contact at Liptronics ( Clinton ) do not get back to you or answer calls, and when calling the company landline the receptionist keeps you on hold for 15 mins at a time, without coming back to you, actually preventing you from speaking to anyone, Samsung South Africa should not be accepting such dispicable service from providers who claim to be able to fix their product. Almost 3 weeks and R1700 later, and we still do not have a fridge that is in working order. Lets not even talk about the fact that the R1000 part we were charged for, was not even the part that needed to be replaced as the technician mentioned after the 2nd callout that that was the incorrect part that was replaced as the same error was still coming up.