Terrible Service - Samsung Smartcare Constantia

Hi,<br> <br> I have been waiting for two weeks for my screen to be replaced, When I ask how far my phone is I get no response, it was first that they were waiting for parts and that was two weeks ago, what could be the delay now.<br> <br> I am appalled at the service I am receiving at this branch of Samsung Smart-care.<br> <br> You can not count on this company, I am waiting for three weeks now.<br> <br> Regards<br>