FS
Frank S
1 reviews | Active since Jan 2018
25 Jan 2021, 12:56
Terrible Service - Samsung Smartcare
My Samsung A30s went in for repairs at Smart Care repair center in Durban. The fault was that the phone refused to connect to a pc or fast charge. The fault was repaired but my screen was scratched in the process. With no apologies from anyone at Smart care, my phone had to be booked in again for a screen repair, leaving me without a phone again. This is terrible service, especially coming from a brand like Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
25 Jan 2021, 13:00Good Day Frank,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply25 Jan 2021, 13:00
Official
Good Day Frank,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
FS
Frank S's updateReviewer Update
08 Feb 2021, 11:53So I have waited 3 weeks for my phone repair. I phoned the technician last week Thursday and he said that they have received parts for the phone and they will arrange delivery. As an apology Samsung was supposed to deliver my phone but now they are waiting for someone to do repairs in the New Germany area to deliver!!! How long do I need to wait for my phone now that its sitting ready to collect? This is terrible service. I don't hear Apple users complaining about bad customer service like this. If this is aftersales service from Samsung, I would rather go Apple.
FS
Frank S's update08 Feb 2021, 11:53
Reviewer Update
So I have waited 3 weeks for my phone repair. I phoned the technician last week Thursday and he said that they have received parts for the phone and they will arrange delivery. As an apology Samsung was supposed to deliver my phone but now they are waiting for someone to do repairs in the New Germany area to deliver!!! How long do I need to wait for my phone now that its sitting ready to collect? This is terrible service. I don't hear Apple users complaining about bad customer service like this. If this is aftersales service from Samsung, I would rather go Apple.