Terrible service on missing items

I ordered a TV that came with a sound bar on 14 September 2022 on the Samsung e-store. Almost a month later I am still waiting for this sounds bar. The TV was delivered within a week and I am still waiting for the sound bar till this say. I am on calls with the customer care at least twice a week and I have still not been assisted. To top it off you can't escalate the issue to anyone and you are left to speak to a call centre agent that can do very little for you.

This is something that should not be my issue. I have ordered and paid for a product but I still need to be the one chasing for my items almost a month later. Can Samsung please just deliver. WOW!