Terrible service, no answer! ...and where is my device's SIMTRAY?

Sent my Samsung Galaxy J5 Prime in for repairs on the 2nd of February at Samsung in the Somerset Mall, received a phone call from Samsung in Century City on the 15th of March, saying my device is fixed and ready for collection. I then asked to kindly forward the device to Somerset as that is the place where the device was booked in. Never received a call from Somerset Mall to confirm if my device is received, but I personally checked up on them almost every second day... Then finally on the 24th of March I phoned to confirm if my device was there, the guy said "yes" and I went to collect it...Only to find out that my SIMTRAY, the one thing that makes my device useful, was missing. Needless to say I was disgusted!

The technician assured me that he would contact head office and have a SIMTRAY available by Monday, to which I rep**** that I am not going to go out of my way to get my SIMTRAY, something that should've been checked by the technician working on my device! And I asked to have it delivered to my address when they received it.

Monday came and went, Tuesday came and went, then on Wednesday I called Samsung in Somerset and asked what was up? The technician rep**** that he has been trying to push head offices to send a SIMTRAY and other devices/parts they need, but to no avail. I then decided to take matters into my own hands, refraining from doing so initially, because hey it might just be a small hiccup, but no.... after multiple attemps to call Century City offices, and either having the line ringing on end/or [BEST OF ALL] having the phone picked up and shut off in my ear, I was tired of being a calm and collected client... Now I am outraged!

This is totally and utterly terrible customer service, and if this is any reflection of what the future for Samsung SA holds, it is a sad and dark time!