Terrible service from Samsung Smart care center Century City

<p>I dropped my 2 week old s8 and cracked the screen. I took it in for repairs, paid upfront and was told it would be done within 3 days. On the 5th day (a Fri) having not received any update I called and was told they were unable to get the part as they were currently busy with a stock take, and they should get it the next Monday. Tues, again no update, I call and am told they still don't have the part and that they'll find out more and let me know. 2 weeks have now passed and still no news. I called again, was put on hold, got cut enough and no one bothered to return my call. Decent customer service would have been to tell me as soon as you reliased there was a delay obtaining parts. And then give me the option to collect my phone which is in working order apart from the cracked screen, and then let me know when the part is available and I could bring it back for repairs then. The excitement about having the new s8 is completely gone and this experience has just left a bitter taste in my mouth. UnfortunatelyI am now stuck with Samsung for another 2 years until my contract expires.</p>