Terrible service from Samsung SA

I bought a samsung AI top of the range washing machine from Takealot in October 2022 and have had bad service since. The 3qshing machine has been in storage as my ex-husband and I separated and then divorced. I have been renting in a unit which has a samsung washing machine and have had no isses. However, i have just recently purchased a home and have had the unit returned to use, and see that that the machine doesn't wash properly, our whites are not clean and the fabric softner and liquid detergents dispensers are not dispensing properly and then requested assistance from Samsung help via the WhatsApp center. I have tried to clean the drum, clean the unit, remove items and clean them and then on the 30 Oct 2024 became so frustrated that I logged a complaint. I paid alot of money for this washing machine and feel cheated by Samsung. Their callcenter/complaint management person was u helpful and this whole process has been frustrating. My clothes and towels are coming out soiled and not as white and hard. And now I am told that I am liable for all costs as well. I am really upset and although I have many Samsung Products, i have never had such terrible service or issues with any other item. I've also researched that many items purchased through Takealot have been defective and this possibly is one of them