Terrible Service from Samsung Kolonnade

<p>Good Day </p> <p>I have a huge complain regarding the service that I received from Samsung Kolonnade. I have taken in my Samsung S5 for repair last year when it was still done by dions wired, and received nothing but bad service from them as they just twigged a few setting and said everything is in order, now that was the first time, then I took it back for the second time booked in the phone after they tested the phone there, they send phone for repair waited for the phone and they called and said the phone was fine I can come an pick it up. So as I got home after a day or 2 people still complain they cannot hear me. So back again to kolonnade Samsung, and bear in mind I live outside of brits.. and have to drive there every time because of the poor level of service I receive from Samsung. Booked in the phone AGAIN and after a long discussion with one of your MANAGERS I received my phone fixed. this phone is not even a year old its been in for repair 3 times already.</p> <p>Now my phone screen was cracked and I again take it in for repair at Samsung Kolonnade, only again to find out I will have to take it back AGAIN because of poor quality checks and poor service from you repair centre. And note that I gave them a call the day I received a sms notifying me the phone the phone is fixed just to make sure it is fixed.after I went to pick up the phone. As n day past I see the touch screen is not working if you press back or to scroll. Just to find that the phone screen is loos from the phone, again I have to take it in to repair centre because of poor quality and service form your repair centre.</p> <p>After 3 months the screen came loos AGAIN, so I phoned the guy who claims he is the manager because they give me different numbers that does not work</p> <p>And when you call back there is always a new number for the manager.</p> <p>So after numerus mails to the Manager (GUY WANT) whom does not reply on my mails</p> <p>I asked one of my friends to take the phone in as I have no time to go up and down for the poor level of service you get at Samsung Kolonnade</p> <p>As I discussed with the Manager (GUY) I will ask someone to take the phone for me, as neither me or you could come to it.</p> <p>I’m very unsatisfied with the way the lady where you book in the phone, treated they person I asked to help me to take the phone in.</p> <p>So I send him a mall to inform him that they have very unsatisfied client service in the shop, I understand she was very unhelpful and rood to the person whom helped me to get the phone to you ,as I told the guy, You have arranged everything he can just drop the phone, to my understanding it was not close to that.</p> <p>Hopefully someone from Samsung will come back to me regarding this matter as I feel that this is very poor service from Samsung</p> <p> </p>