mP
melvin P
1 reviews | Active since Apr 2018
12 Apr 2022, 10:18
terrible service from samsung for buds redemtion
its a pity in this day and age to recieve so bad services. waiting over a month, over ten calls, waiting minium 30 minutes before an answer, numerous emails. but no one to help.
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Replies (2)
Samsung South Africa's replyOfficial
12 Apr 2022, 10:19Good morning Melvin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply12 Apr 2022, 10:19
Official
Good morning Melvin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
mP
melvin P's updateReviewer Update
03 May 2022, 09:56Hi , please can you help, i am on the phone for over an hour, i did get hold of a lady and she said she will help me, only for the call to be dropped and now no one is helping me. this is going on for months now. i know you guys are busy, but please , this is not a nice way to treat consumers.
mP
melvin P's update03 May 2022, 09:56
Reviewer Update
Hi , please can you help, i am on the phone for over an hour, i did get hold of a lady and she said she will help me, only for the call to be dropped and now no one is helping me. this is going on for months now. i know you guys are busy, but please , this is not a nice way to treat consumers.